These Terms & Conditions explain the rules for using rticco.com. Read them alongside the product, shipping and custom gear details published elsewhere on the site.
Acceptance and Scope of the Terms
By visiting rticco.com, you agree to these Terms & Conditions. They govern your access to and use of the site, including product information, comparison content, custom gear options and any features added later. If you do not agree, please do not use the site. These terms cover how you browse and interact with RTIC content; they do not replace a separate policy that governs a specific transaction or feature. Orders, shipping, returns and promotions may carry additional terms shown at checkout or on the relevant page. Where those additional terms conflict with this page, the additional terms control for that transaction.
Website Purpose and Informational Nature
RTIC builds overbuilt coolers, insulated drinkware, bags and accessories at prices well below premium competitors, and this site exists to help you evaluate that gear before you buy. Pages describe construction such as rotomolded cooler shells, expected ice retention, capacity, weight and everyday use for camping, road trips and travel. The goal is straightforward: give you the concrete numbers you need to compare RTIC with pricier alternatives. Content on the site is informational. It is not a substitute for reading product labels, care instructions or safety guidance that ships with a specific item, and descriptions may change as products are updated.
Visitor Eligibility and Responsibility
You must be old enough to enter a binding agreement in your area to use this site, and a parent or guardian should supervise younger visitors. If you use rticco.com on behalf of a company, you confirm you can bind that company to these terms. You are responsible for how you use the site and for the accuracy of any information you provide during a purchase or a custom gear order. You also cover your own access costs, device security and any third-party connectivity needed to reach the site. Keep your account and payment details current and secure.
Permitted Use
Personal, non-commercial browsing is welcome. You may view product pages, compare cooler sizes and tumbler styles, read customer-facing content and share links with friends planning a trip. You may print or save pages for your own reference while you weigh a purchase. If RTIC offers custom gear, you may design an order for yourself or for a legitimate group you represent, provided the artwork and text you submit follow the rules on this page. We grant a limited permission to use site content for these purposes. Anything beyond that requires written permission from RTIC.
Prohibited Conduct
Do not interfere with how rticco.com works. That means no scraping product data at volume, no probing for security flaws, no overloading servers, no bots that imitate checkout traffic and no attempts to bypass access controls. Do not upload malware or reverse engineer site code. Do not use automated tools to reserve or purchase inventory in a way that harms other shoppers. Impersonating RTIC, posting false reviews or using site content to mislead other buyers about performance or price is also prohibited. Do not use RTIC names, marks or product imagery to sell counterfeit or unofficial gear. Violations may end your access immediately.
Accounts and Submissions
If a feature asks you to create an account or submit details, you agree to provide accurate information and keep it updated. You are responsible for activity under your credentials, so choose a strong password and tell us promptly if you suspect unauthorized use. Custom gear artwork, monogram requests and order notes must be yours to submit or properly licensed; offensive, unlawful or infringing content will be rejected. We may decline, remove or limit submissions that violate these terms, expose RTIC to legal risk or disrupt other customers. Submitting information does not guarantee publication, approval or a particular production outcome.
Product Information, Availability and Accuracy Limitations
Product pages reflect RTIC’s understanding of a cooler, tumbler, bag or accessory at the time you view them. Specs such as capacity, dimensions, weight and ice retention are estimates shaped by real-world conditions, including ambient temperature, how often the lid opens and how much ice you load. Availability moves fast, especially on seasonal colors and limited runs, and an item shown on the site may sell out or be discontinued without notice. Pricing and promotions can change too. Always confirm the final price, specifications and stock status at checkout before you place an order.
Third-Party Retailers, Product Links and External Services
RTIC gear reaches customers through this site and through major retailers including Amazon, Walmart and Target. Links on rticco.com may send you to those retailers, to shipping carriers, to payment providers or to other external services. Those sites operate under their own terms, privacy practices and pricing, and RTIC does not control them. A price, promotion or return option shown by a retailer may differ from what you see here. Read the retailer’s terms before you buy, and confirm who is fulfilling your order. Product availability and warranty handling can differ by channel, so choose the seller whose terms suit you.
Intellectual Property and Limited Permission to Use the Site
RTIC owns or licenses the content on rticco.com, including site design, text, photography, product imagery, comparison charts, logos and the RTIC name. The RTIC name and related marks identify gear built in Texas since 2014 and are protected. You receive a limited, revocable, non-transferable permission to view and print pages for personal, non-commercial use. That permission does not allow you to copy, modify, republish, sell or distribute site content, or to use RTIC marks on merchandise, packaging or advertising without written approval. Third-party trademarks, including retailer names, belong to their respective owners.
User Feedback and Submissions
If you send feedback about a cooler’s ice retention, a tumbler lid or an idea for a new bag, you confirm it is your own work and that RTIC may review it. Unless a separate written agreement says otherwise, you give RTIC a worldwide, royalty-free permission to use, reproduce and adapt what you submit for product development, site content and marketing. Do not send confidential material or ideas you expect us to keep private, because we may already be working on something similar. We are not obligated to publish, credit or return any submission, and we may remove content that breaks these terms.
Disclaimers
rticco.com is provided as is and as available. To the extent the law allows, RTIC makes no warranties that the site will be uninterrupted, error-free or free of harmful components. Product descriptions, comparison content and performance figures are provided in good faith, but ice retention and durability depend on conditions we do not control. Nothing on the site is a guarantee of a specific result. Some warranty rights cannot be excluded under local law, so those rights stay with you. For formal product warranty coverage, read the warranty documentation supplied with your item.
Limitation of Liability
To the fullest extent permitted by law, RTIC is not liable for indirect, incidental, special or consequential damages arising from your use of rticco.com or reliance on its content. That includes lost profits, lost data or damage to equipment. Where liability cannot be excluded, RTIC’s total liability for claims related to the site is limited to the amount you paid RTIC directly for the specific site access or transaction giving rise to the claim, or the minimum amount the law requires if that is greater. These limits do not apply where they are prohibited by law.
Indemnity Where Legally Permitted
If you use rticco.com in a way that causes a lawful claim against RTIC, you agree to cover our reasonable costs and losses, to the extent the law permits. This applies when you submit infringing custom artwork, misuse RTIC trademarks, post unlawful content or breach these terms. We will give you notice of the claim where practical and allow you to control the defense, as long as you cooperate and do not settle in a way that admits fault on RTIC’s behalf without our written consent. This section does not apply where indemnity is not permitted under applicable law.
Suspension and Termination
RTIC may suspend or end your access to rticco.com if you breach these terms, engage in prohibited conduct or create risk for other customers, RTIC staff or partners. You may stop using the site at any time. If you have an account, you can request closure through the available account tools or the contact route described on this page. Ending access does not cancel an order already placed with a retailer or settle amounts you owe. Sections covering intellectual property, feedback, disclaimers, liability, indemnity and governing terms survive termination.
Changes to the Website or Terms
RTIC keeps improving the site, adding custom gear options, updating product pages and adjusting how information is presented. We may also update these terms as features or legal requirements change. When we make a material change, we will post the revised terms here with an updated effective date and, where appropriate, highlight it on the site. Continued use after an update means you accept the revised terms, so check back if it has been a while. If you do not accept a change, stop using the site and contact RTIC through the route below.
Governing Law
RTIC operates out of the Houston area in Texas and sells direct to customers across the United States through rticco.com and major retailers. These terms are governed by the law that applies where RTIC is established and where the site is operated, without limiting consumer protections that apply in your home area. Because applicable law depends on your location and the transaction, we do not name a specific jurisdiction here. If a dispute arises, the courts with authority over RTIC’s place of business generally hear it, subject to any mandatory rights you hold as a consumer.
Severability, Waiver and Entire Agreement
If a court finds part of these terms unenforceable, the remaining sections stay in full effect and continue to govern your use of rticco.com. A delay in enforcing a right is not a waiver of that right; RTIC can still enforce it later. Together with any additional terms shown at checkout or on a specific feature page, this document sets out the agreement between you and RTIC regarding the site. Any promotion or program that ships with its own written terms is handled under those terms where they conflict. Read them before you order.
How to Raise a Terms Enquiry
If you have a question about these terms, use the contact information and support links published on rticco.com, which reflect RTIC’s current support channels. We do not list a mailing address, phone number or response window here because those details may change; the site is the authoritative source. When you write, include the page or order reference you are asking about and the section of these terms in question, so your question reaches the right team faster. For orders placed through Amazon, Walmart or Target, contact that retailer first, since their terms govern fulfillment and returns.